Refund policy

Thank you for choosing OC Office Liquidators. Because we sell new, special-order, used and liquidation office furniture, please read this policy before you order.

1. Damage or defects
Please inspect your furniture at delivery. If anything arrives damaged or defective, contact us within 7 days of delivery with photos and a short description. We will repair, replace or refund the affected item at our discretion.

2. New special-order and quote-only items
New furniture ordered to your specifications (including cubicles, workstations, desks, tables, seating and lounge from our manufacturer partners) is built or ordered specifically for you. Orders may be cancelled for a full refund before we place the order with the manufacturer. Once the order has been placed, it is final and cannot be returned, except for damage or defects covered in section 1 and the manufacturer's warranty.

3. In-stock used and liquidation items
Used, refurbished and liquidation furniture is sold as-is. Returns are accepted only with our prior approval, requested within 7 days of delivery, with the item in its original condition. Approved returns may be subject to a restocking fee of up to 25% of the item price.

4. Delivery, installation and other services
Delivery, installation, reconfiguration and design services are non-refundable once performed.

5. How refunds are issued
Approved refunds are issued to the original payment method within 10 business days after we receive and inspect the returned item, or after we approve a cancellation.

6. Contact us
To start a claim or return, contact us at contact@ocofficeliquidators.com or call (877) 926-2431, Monday–Friday.